Case Studies

Build Continuous Improvement Results and Support

Leading a continuous improvement group was a dream job, though the challenges were not. How could this director get his program out from underneath the hovering grey clouds?

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Solve Thorny Issues to Seamlessly Serve Customers

It was war: two groups with overlapping responsibilities who couldn’t communicate with each other. How would these leaders deliver a seamless experience for their customers and get employees working together?

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Build Skills-and-Will to Improve Results

Operations saw process improvement projects fail – swirling for months, dying out unfinished or not delivering results. How would she deliver on this year’s ambitious goals?

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Relieve Overwhelming Workloads

Leadership set a goal to double the customer base in three years. How could this operations leader build capacity without adding more staff?

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Growing Pains: No Pain – Much Gain

Sales had doubled. A recent internal audit reported gaps in the company’s effectiveness. What could this leader do to get this group on the right track?

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Integrate Successfully to Cut Cost and Deliver More

The vice president brings two organizations together to establish shared services. However, service results turned south. How could important relationships and results turned around?

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Deliver Promised System Integration Results

These leaders gained approval to implement a new multimillion-dollar system, promising a big return on investment. How would they deliver on this promise?

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Build Error-Free Scalability

It was one of their worst nightmares. With their recent growth, the organization’s double checks failed. Given the continued growth, how could they solve this problem ongoing?

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