Achieve Process Improvement Success Blog

Transform Accounts Payable Cohort Workshop for Minnesota Nonprofits

March 24, 2020 | 2:31 pm

Is your Minnesota philanthropic or nonprofit organization experiencing PAIN? • Board looking for more efficiency and savings? • Errors or double payments to vendors? • Burned out employees? Three Minnesota teams will dramatically improve their organization-wide accounts payable process through a two-day cohort workshop. Their new payment process can save...

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Turn Remote Operations Risk into Amazing Results

March 17, 2020 | 12:47 pm

Is your office in remote mode? So many teams are now working from home as we collectively battle the COVID-19 pandemic. Remote work can reduce personal and community health risk. Yet it can be unhealthy for your organization. Remote work can be slower and less accurate, impacting your organization and...

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Philanthropic Organizations Flex Process Improvement Muscles to Achieve Substantial Results

March 24, 2020 | 1:52 pm

Private and community foundations across the nation are flexing their process improvement muscles. They are achieving impressive results, including: • Recapturing hundreds—even thousands—of work hours • Delivering better or faster grants • Maximizing a big technology investment • Breaking down crippling silos across the organization • Creating a culture of...

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Transform Philanthropic and Nonprofit Processes, Recapture Time

March 24, 2020 | 2:10 pm

Financial leaders from philanthropic and other nonprofit organizations will hear the ideas that are transforming their industry at the NFG North Conference 2020, on October 8, 2020. Philanthropic and nonprofit organizations work hard for their communities. Yet they have very limited resources. Maximizing those resources is key to their success....

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New System Install Success

Discover Your Team’s Process Improvement Opportunity

January 13, 2020 | 7:26 am

Every day teams can manage their processes to deliver winning results. By both improving and controlling critical processes, these teams can both make a big impact and get home at night. Most of us have improved processes. We have tweaked the steps of work, fixed breaks, and automated. The next...

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Upgrading software? Maximize your investment with process reimaging

December 12, 2019 | 1:23 pm

When a foundation or nonprofit updates its software system, the purchase typically requires years of research and a financial investment that can run well into six figures. So, it’s important to make the most of that purchase. The most effective way to do that is to use system upgrades as...

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Process Improvement to Transformation

From Tweak to Transformation

November 15, 2019 | 11:26 am

Have you improved your work process, tweaking how work is done or fixing broken steps? Most agree process improvement is good. Yet many staff members are too busy fighting fires to think about how to do their work. They get stuck in the rut of doing things as they’ve always...

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Not Just Plug and Play: Look Within When Implementing New Software

October 4, 2019 | 10:03 am

Adding new software is a major investment for philanthropic organizations. While improved tools can help automate business processes and create more efficient workflows, adding a new software solution can take years of research and hundreds of thousands of dollars for implementation and system integration. It’s a big job, and new...

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Nonprofits Build Internal Capacity

September 27, 2019 | 1:22 pm

An investment in a nonprofit back office can reap benefits in the community. Nonprofits work long hours to strengthen their community by decreasing homelessness, reducing racism, and improving the environment, to name just a few ways. Philanthropic organizations invest in these charities to help achieve those community-changing results. Yet how...

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Maximize Business Process and Outcomes During New Software Install Survey

September 3, 2019 | 11:58 am

Has your organization brought in new software with great promise and not achieved the desired results? Has the new software failed to improve the workflow? Has implementation of new software damaged credibility? Now you can both learn and share your experience through our "Maximize Business Process and Outcomes During New...

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Transform Accounts Payable!

August 31, 2019 | 8:35 am

Accounting and finance departments routinely get tasked with accounts payable responsibilities. And we work hard to get payments out timely and accurately. Yet are we doing all we can to work efficiently and effectively? Or are there delays, duplicate payments, rounds of rework, or late payments? Lee Kuntz is facilitating...

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This Year, Plan to Transform Processes to Recapture Capacity

August 12, 2019 | 3:48 pm

Is your organization planning and budgeting for next year? Are you tired of fighting the same pain points year after year, such as overwhelming workloads, demands for better or faster results, or challenges to maximize costly technology? During this year’s budgeting and planning season, invest in process transformation to recapture...

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Transformational Process Improvement Workshop After FAOG Conference

June 12, 2019 | 4:13 pm

Will you or your colleagues be attending the 2019 Foundation Administrators Officers Group (FAOG) Conference for community foundations in September? I ask as I am delivering our Introduction to Transformational Process Improvement Training™ on Wednesday, September 11. The FAOG conference ends at 11 am Wednesday. This transformational process improvement training...

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Invest for Impact: Continuous Process Improvement Helps Maximize Resources

May 30, 2019 | 12:54 pm

Philanthropic organizations are investing for impact. The work week should be over, but the office is buzzing, and the chief financial officer is making the rounds one more time. Foundation policy says grantee checks must be in the mail by end of day Friday, and there are still dozens of...

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Solve the Donor-Advised Fund Squeeze

May 24, 2019 | 2:04 pm

Donor-advised funds are a big growth area for foundations. More donors are contributing to these accounts at their favorite foundation than ever before. Yet these funds provide little margin to pay for the services they require. Foundations are squeezed between low margins and high service requirements as the number of...

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Achieve Process Improvement Results: Start at the End

April 15, 2019 | 4:22 pm

Have you been part of a process improvement project that required an investment of hours upon hours over months or even years? Was a process improvement effort stopped because the team could not agree upon which improvement ideas to implement? Or an improvement initiative that made things worse instead of...

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Registration for Process Improvement Training closes April 12

April 5, 2019 | 11:45 am

Registration for Think Differently Process Improvement Training™ in Dallas on May 2 closes next Friday! This one day of learning and practice is the first step to solving pain points. Foundations who started with this step have moved from overwhelming workloads to investing recaptured time in their community. They are fully...

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Deliver on Promises When Investing in New Technology

January 30, 2019 | 2:19 pm

Finally, you have approval to bring on a brand-new, expensive system to help do the most important work! Your team has been talking about it for years. The organization has committed to achieving substantial benefits from the big investment—commitments including everything other than your firstborn. The Critical Question You take...

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Community Foundations Flex Process Improvement Muscles to Achieve Substantial Results

February 25, 2019 | 4:33 pm

Community foundations across the nation are flexing their process improvement muscles. They are achieving impressive results, including: • Recapturing hundreds—even thousands—of work hours • Delivering better or faster grants or donor acknowledgements • Maximizing a big technology investment • Breaking down crippling silos across the organization • Creating a culture...

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Work the Process: Four Keys to Maximizing Limited Resources

December 4, 2018 | 3:56 pm

Public charities and private foundations play a vital role in society, addressing challenges that affect underserved and at-risk populations and communities. Yet, the very organizations that help so many people also face their own challenges, including limited staff resources and shrinking budgets, that can keep them from achieving their missions....

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Public and Private Foundations Learn Tips to Create Capacity

November 13, 2018 | 2:32 pm

Recently about 100 public charities and private foundations gathered to learn how they can create capacity to drive their mission.  They heard from improvement champions how they can recapture thousands of work hours and deliver more and better results to their community.  Hear what these public charities and private foundations...

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Process Improvement Speaker Lee Kuntz

This Year, Plan to Solve Pain Points and Thrive

October 12, 2018 | 1:14 am

Is your organization planning and budgeting for next year? Are you tired of fighting the same pain points year after year, such as overwhelming workloads, demands for better or faster results, or challenges to maximize costly technology? At the recent Twin Cities Nonprofit Financial Group meeting, I shared three steps...

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Training: The Secret to Continuous Process Improvement Success

August 27, 2018 | 4:13 pm

Have you done process improvement? Have you seen piles of paper or duplicate steps in the processes around you? Perhaps you have implemented some process improvement tweaks to improve how work is done. Some organizations achieve big success through a specific approach to process improvement. They recapture hundreds—even thousands—of hours...

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Video: Learn How to Build Your Team’s Continuous Process Improvement Muscle

July 10, 2018 | 2:14 pm

Discover the tools service and business leaders adopt to manage and improve their processes and achieve greater success.  Watch video >>

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What Is Process Improvement?

May 30, 2018 | 7:53 pm

Susan sat in an operations meeting, listening to the discussion of this week’s customer complaints. This time a customer complained that he did not see his request in the online portal as expected. Last time it was about a missing transaction confirmation. The subject line of the meeting invite was...

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Four Ways to Improve Community Foundation Processes and Impact

May 14, 2018 | 8:32 pm

Philanthropic organizations, including community and private foundations, are working hard to increase their impact in their community. As resources are tight, some foundations use process improvement to recapture and reinvest their time. Others use process improvement to deliver more, better or faster in their community. Most foundation employees have done...

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My Continuous Improvement Job Is On The Line!

May 14, 2018 | 8:12 pm

Dear Lee, I am constantly beating my head against a brick wall! Our continuous improvement team delivers training, leaders listen, shaking their heads yes, and leave excited. When they go apply what they learned, they can’t seem to connect the dots – like we’re speaking a language they don’t understand....

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Process Redesign—Before or After New Software Install?

December 14, 2018 | 3:32 pm

Dear Lee: We will replace our main software tool in the next two years. I have promised a big benefit from our big software investment. I know process redesign can save us thousands of hours and deliver more value to our customers and board. But should we wait until the...

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3 Keys to Avoid Process Improvement Project Failure

May 14, 2018 | 7:30 pm

Many leaders within service industries invest a ton of time, money, and resources into process improvement projects. Leaders from community foundations, government agencies, nonprofits, and mortgage lenders – to name a few – work hard to improve outcomes. Unfortunately, national research shows that more than half have failed. Keep reading...

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Process Improvement Training Results in Very Little Overtime. That’s my problem!

May 14, 2018 | 7:57 pm

Dear Lee: So I really do appreciate you training my team this year. We did indeed achieve success from the overwhelming work we faced. The embarrassing operation errors are gone. Clients and leadership love us. This process improvement training transformed our business and culture. Did I mention, we work very...

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4 Process Improvement Approaches: Which One Works Best?

May 14, 2018 | 8:40 pm

Service organizations work hard to solve their pain points. Many look to deliver more to customers, save time and get employees home at night. Process improvement is a change in work steps to improve outcomes and is a tool that can be used to accomplish all of this. There are...

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Want ROI? Invest in Your Team’s Process Improvement Muscle

May 14, 2018 | 7:50 pm

Community foundation leaders say they were happy with the process improvement report generated by their accountant or consultant. At the same time, these leaders were frustrated because they could not get support to implement the outsider’s ideas. They paid thousands of dollars for the report and have almost zero return...

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Contact Lee today to discuss your challenge.